Read Testimonials

Read Testimonials

What Our Customers Are Saying

SORTING BYNEWEST FIRST 

  • 5 Star Overall Rating

     

    5/31/19

    From the moment I walked in to Black Sheep HD with my fellow Purple Heart Riders from Wisconsin we felt welcome as if we had been there a thousand times. (Although first time for all of us). I personally had been having issues with my after market radio system on the ride out and as many can attest, a long ride becomes a LOT longer without tunes... I spoke with Service and they were more than happy to get me right in and pull the ferring off of my '08 Ultra to see what was going on. Long story short, it was junk. Mike (Matt?), the very knowledgeable audio install technician showed me the Rockford Fosgate system he had installed in a Street Glide that was on the floor. WOW, I was hooked. I have custom paint on my saddlebags so did not want to cut them and install rear speakers, not to mention the time involved, and trust me, the front speakers by themselves are outstanding. Mike said they had a Jensen radio in stock and the Rockford Fosgate amp and speaker system in stock as well. I asked him how long to install and he said "Well, normally, we would have to schedule out a job like this but since you are traveling through and I appreciate your service to our country, I could get going on it right NOW. I told my boys to go ahead and get up the road to Lewisburg (where we were staying for the evening) and had Parts write up the order and Mike got cracking. He had the entire old system out and the new system installed in 4.5 hours! And MAN I could not be happier with the sound quality and volume of the system. In fact, at 80 mph I only have it up to 33 out of 40 and it sounds like you are jamming at a club! Now, Mike and his magic with the installation of my new sound system was not the only awesomeness that occurred at Black Sheep HD that day. While I was waiting the other service guys kept checking up on me, offering me beverages and keeping me up to speed on progress. Rick from out front of the store kept asking me how I was, chatted about a mutual friend of ours (as he is from Wisconsin originally) and all-around made me feel like I was a VIP. THEN, when it came time to settle up, the guys in the Service Dept. (one of whom I forget his name but is a fellow Iraq veteran) did this comb at wounded Purple Heart veteran a REAL solid. They did NOT charge me for the time they took to evaluate what was going on, AND they gave me a veteran discount off of the parts! I cannot say enough about ALL the staff at Black Sheep HD and only wish this dealership was near me in Madison, WI! If it was, I would be hanging out there all the time and having EVERY thing needed for my bike done by them! Special thanks to Dave "Poll-Billy" Moske from the Huntington chapter of the U.S. Military Vets MC who hosted us for lunch at their clubhouse and then took us over to Black Sheep HD!

    Jason Johns, Madison, WI



  • 5 Star Overall Rating

     

    12/23/15

    My dad (charlie)passed away in august of last year. When on our trip we happened upon charlies harley. When we saw the outside we weren't impressed. We were very suprised after going inside. It was beautiful. Bought more clothes that I didn't really need. But I was there in honor of my dad. Thanks charlies harley. I needed that.

    Joe Zorsch



  • 5 Star Overall Rating

     

    12/23/15

    The people here are so friendly and can help with any of you motorcycle needs, whether buying a new one or just getting accessories. Sales team is not real pushing either that was nice.

    Christina Floyd



  • 5 Star Overall Rating

     

    12/23/15

    Excellent customer service. I called Them the day before My service appointment and asked if it could be done any sooner so I could get back to traveling sooner. They said bring it in early and They would see what They could do. They jumped right on it and got Me back on the road.

    Kerry DeJarnett



  • 5 Star Overall Rating

     

    12/23/15

    Really wanted a certain T-shirt and we were going to end up arriving from out of town about 15 minutes after closing. Jordan went over the shirts available, the colors, and the sizes on the phone with me. She took my credit card over the phone and stashed my shirt outside in a place I could pick up later. Definitely went above and beyond.

    Teresia Tracey